jiliph9 Privacy Policy

jiliph9 ("we," "us," "our") operates the online casino and sports betting platform accessible at jiliph9.net (the "Platform"). We are committed to protecting the privacy and personal data of every player and visitor who interacts with our Platform. This Privacy Policy describes in detail our practices with respect to the collection, use, storage, disclosure, and protection of your personal information.

This Privacy Policy applies to all users of the jiliph9 Platform, including registered players, visitors who browse the Platform without registering, and individuals who contact our customer support team. It covers personal data collected through the jiliph9.net website and all associated services offered by jiliph9.

This Privacy Policy should be read alongside jiliph9's Terms and Conditions and Responsible Gaming Policy, both of which are incorporated by reference into the overall framework governing your relationship with jiliph9. Where there is any conflict between this Privacy Policy and the Terms and Conditions on privacy-related matters, this Privacy Policy shall prevail.

jiliph9 is the data controller responsible for personal data collected through the Platform. This means we determine the purposes and means of processing your personal information, and we are accountable for ensuring that such processing is carried out lawfully, fairly, and transparently in accordance with applicable data protection laws in the Philippines.

jiliph9 collects personal information through several channels: directly from you when you register or interact with the Platform, automatically through your use of the Platform, and in limited cases from third-party sources for verification and compliance purposes. The categories of personal data we collect are described below.

2.1 Information You Provide Directly

• Registration Data: Full legal name, date of birth, residential address (including city, province, and region in the Philippines), nationality, email address, and mobile number.
• Identity Verification Documents: Government-issued identification (e.g., Philippine Passport, SSS ID, UMID, Driver's License, Voter's ID, PhilSys National ID), proof of address documents, and selfie photographs where required for KYC verification.
• Financial Information: Payment method details including GCash account numbers, Maya account details, bank account information (BPI, BDO, Metrobank, UnionBank), and cryptocurrency wallet addresses where applicable. Note that full card numbers and full bank account credentials are never stored directly on jiliph9 systems — these are processed through our licensed payment processor partners.
• Communications: The content of messages you send to our customer support team via live chat or email, including any attachments or documents shared in the course of resolving a support request.
• Survey and Promotion Responses: Any information you voluntarily provide when participating in jiliph9 promotions, surveys, or feedback programs.

2.2 Information Collected Automatically

• Device and Technical Data: IP address, device type and model, operating system and version, browser type and version, screen resolution, and device identifiers.
• Usage and Activity Data: Pages visited on jiliph9.net, games played (including game type, session duration, bet amounts, and outcomes), navigation paths, search queries within the Platform, and feature interaction logs.
• Session Data: Login and logout timestamps, session duration, geographic location derived from IP address, and connection type (mobile data, Wi-Fi, broadband).
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, pixel tags, and similar technologies as described in Section 6 of this Policy.

2.3 Information from Third Parties

• Identity Verification Providers: jiliph9 may receive confirmation of identity and age verification results from third-party KYC service providers engaged to assist with compliance obligations.
• Payment Processors: Transaction confirmation data, including transaction reference numbers and payment status, is received from our licensed payment processor partners when you make deposits or receive withdrawals.
• Fraud Prevention Services: Risk signals and fraud indicators from third-party fraud detection services used to protect the Platform and its players from unauthorized activity.
• Regulatory Authorities: In limited circumstances, jiliph9 may receive information about a player from PAGCOR or other regulatory bodies as part of our compliance obligations under applicable Philippine gaming regulations.

jiliph9 uses personal data collected from players and Platform visitors for the following purposes. We only process personal data where we have a valid legal basis for doing so, as described in Section 4 of this Policy.

• Account Creation and Management: To register your account, verify your identity and age (21+ requirement), process deposits and withdrawals, and maintain accurate account records throughout the lifetime of your relationship with jiliph9.
• Service Delivery: To provide access to games, process bets and wagers, calculate and credit winnings, operate the live casino environment, and deliver all other features and functionality of the jiliph9 Platform.
• Regulatory Compliance: To fulfill jiliph9's obligations under PAGCOR regulations, anti-money laundering (AML) laws, counter-terrorism financing requirements, and other applicable Philippine legal obligations. This includes maintaining transaction records for the periods required by law.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, account takeover attempts, bonus abuse, money laundering, and other prohibited conduct. Technical and usage data play an essential role in our fraud detection systems.
• Responsible Gaming: To identify patterns of play that may indicate problem gambling behavior, to apply responsible gaming tools (deposit limits, self-exclusion) requested by players, and to fulfill our obligations under PAGCOR's responsible gaming framework.
• Customer Support: To respond to your inquiries, resolve complaints, process account closure requests, and provide assistance with any technical or account-related issues you experience on the Platform.
• Marketing and Promotions: To send you information about jiliph9 promotions, bonuses, and new game launches that may be of interest to you, where you have provided consent for such communications or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time.
• Platform Improvement: To analyze aggregated usage patterns, identify areas for improvement, test new features, and optimize the performance and user experience of jiliph9.net across devices commonly used by Filipino players, including mobile phones on Globe and Smart networks.
• Legal Claims: To establish, exercise, or defend legal claims where necessary to protect jiliph9's rights or the rights of affected players.

jiliph9 processes your personal data on one or more of the following legal grounds, consistent with applicable data protection laws in the Philippines, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations:

• Contractual Necessity: Processing is necessary to perform our contract with you — specifically, the Terms and Conditions you accepted upon registration. This covers account management, game access, payment processing, and customer support.
• Legal Obligation: Processing is required to comply with jiliph9's legal and regulatory obligations, including PAGCOR licensing conditions, AML reporting requirements, tax obligations, and data retention mandates under Philippine law.
• Legitimate Interests: Processing is necessary for jiliph9's legitimate business interests, provided these interests are not overridden by your rights and freedoms. Legitimate interests include fraud prevention, platform security, responsible gaming monitoring, and internal analytics for service improvement.
• Consent: For specific processing activities, such as marketing communications and certain non-essential cookie categories, we rely on your freely given, informed, and unambiguous consent. Where consent is the legal basis, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

jiliph9 does not sell your personal data to third parties. We share personal information with third parties only in the limited circumstances described below, and only to the extent necessary for the stated purpose:

• Payment Processors: We share necessary financial data with our licensed payment processing partners (including those facilitating GCash, Maya, BPI, BDO, Metrobank, UnionBank, and cryptocurrency transactions) to process your deposits and withdrawals securely.
• Identity Verification Providers: We share identity documents and personal details with KYC and AML compliance service providers to fulfill our regulatory obligations regarding player verification.
• Game Content Providers: Certain technical data (such as anonymized player session identifiers) may be shared with JILI Games and other third-party game providers whose content is integrated into the jiliph9 Platform, solely for the purpose of delivering game functionality and resolving technical disputes.
• Fraud Prevention and Security Providers: We share technical and behavioral data with third-party fraud detection services to protect the Platform and its players.
• Regulatory and Law Enforcement Authorities: jiliph9 is required by law and PAGCOR regulations to share information with relevant government authorities, including the Philippine Amusement and Gaming Corporation, the Anti-Money Laundering Council (AMLC), the National Bureau of Investigation (NBI), and law enforcement agencies, when required by applicable law, court order, or regulatory mandate.
• Professional Advisors: We may share information with our legal counsel, auditors, and other professional advisors where necessary to obtain advice, conduct audits, or defend legal claims, subject to appropriate confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, restructuring, or sale of all or substantially all of jiliph9's business assets, player data may be transferred to the acquiring entity, subject to equivalent privacy protections being maintained.

All third parties with whom jiliph9 shares personal data are required to implement appropriate technical and organizational security measures and to process the data only for the purposes for which it was disclosed. jiliph9 does not permit its service providers to use player data for their own independent marketing or commercial purposes.

jiliph9 uses cookies and similar technologies to operate the Platform, recognize returning players, remember preferences, and gather analytical data to improve the site experience. The following categories of cookies are in use on jiliph9.net:

jiliph9 does not deploy third-party advertising or cross-site tracking cookies. You may manage your browser's cookie settings at any time through your browser's privacy or settings menu. Please note that disabling strictly necessary cookies will prevent you from logging in to or using the Platform.

jiliph9 retains personal data only for as long as is necessary to fulfill the purposes for which it was collected, including satisfying applicable legal, regulatory, tax, and accounting requirements. The following general retention periods apply:

• Account Data: Retained for the duration of your active Account plus a minimum of 5 years following account closure, in accordance with PAGCOR record-keeping requirements and applicable Philippine tax and anti-money laundering regulations.
• Transaction Records: Deposit, withdrawal, and wagering history is retained for a minimum of 5 years from the date of each transaction, consistent with AML compliance requirements under the Anti-Money Laundering Act of 2001 (Republic Act No. 9160) as amended.
• KYC and Identity Documents: Retained for the duration of the account relationship plus 5 years post-closure, or longer where required by applicable law or ongoing regulatory proceedings.
• Customer Support Correspondence: Retained for 3 years from the date of last interaction, unless the correspondence relates to an unresolved dispute or legal claim in which case it is retained until the matter is finally resolved.
• Technical and Usage Data: Aggregated and anonymized usage analytics are retained indefinitely for platform improvement purposes. Non-anonymized technical logs are retained for up to 12 months.
• Marketing Consent Records: Retained for the duration of your Account plus 3 years to evidence consent and opt-out requests.

When personal data is no longer required, jiliph9 will securely delete or anonymize it in accordance with our data disposal procedures. Where immediate deletion is not technically possible (e.g., backup storage), the data is isolated and protected from further active processing until deletion is completed.

jiliph9 implements a comprehensive set of technical and organizational security measures designed to protect personal data against unauthorized access, disclosure, alteration, accidental loss, and destruction. These measures include but are not limited to:

• Transport Layer Security (TLS): All data transmitted between your browser or app and jiliph9 servers is encrypted using TLS 1.2 or higher. The padlock symbol visible in your browser confirms an active secure connection.
• Encryption at Rest: Personal data and financial records stored on jiliph9 infrastructure are encrypted using AES-256 encryption. Encryption keys are managed separately from encrypted data and rotated on a regular schedule.
• Access Controls: Access to personal data within jiliph9 is restricted on a strict need-to-know basis. Staff with access to player data are subject to background checks, confidentiality agreements, and regular privacy and security training.
• Network Security: jiliph9 infrastructure is protected by firewalls, intrusion detection systems, and continuous network monitoring. Regular penetration testing and vulnerability assessments are conducted by qualified security professionals.
• Incident Response: jiliph9 maintains a documented data breach response plan. In the event of a confirmed data breach that poses a risk to your rights and freedoms, jiliph9 will notify the National Privacy Commission (NPC) and affected players within the timeframes required by the Data Privacy Act and its implementing rules.

Despite all reasonable precautions, no internet-based system is completely immune to security risks. jiliph9 cannot guarantee absolute security but commits to responding promptly and transparently to any security incident that affects player data.

Under the Data Privacy Act of 2012 (Republic Act No. 10173) and other applicable Philippine data protection regulations, you have the following rights with respect to your personal data held by jiliph9:

• Right to Be Informed: You have the right to be informed about how jiliph9 collects, uses, and processes your personal data. This Privacy Policy fulfills that right.
• Right of Access: You have the right to request a copy of the personal data jiliph9 holds about you, along with information about how it is being used.
• Right to Rectification: You have the right to request correction of inaccurate or incomplete personal data held by jiliph9. You may update basic account details (such as contact information) directly through your account settings. For corrections to identity documents or other sensitive data, please contact our support team.
• Right to Erasure: You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose it was collected, or where you have withdrawn consent and there is no other legal basis for processing. This right is subject to jiliph9's legal and regulatory data retention obligations, which may require us to retain certain data even after account closure.
• Right to Data Portability: You have the right to receive a copy of certain personal data you have provided to jiliph9 in a structured, commonly used, machine-readable format, and to request that this data be transmitted to another controller where technically feasible.
• Right to Object: You have the right to object to processing of your personal data where jiliph9 relies on legitimate interests as the legal basis, and where you believe your interests or fundamental rights override those legitimate interests. You also have an absolute right to object to processing for direct marketing purposes.
• Right to Withdraw Consent: Where jiliph9 relies on your consent to process personal data (e.g., for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Lodge a Complaint: If you believe jiliph9 has violated your data privacy rights, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

The jiliph9 Platform is strictly intended for adults aged 21 years and above, in accordance with the age restriction applicable to casino-style gambling under Philippine law and PAGCOR regulations. jiliph9 does not knowingly collect, use, or store personal data relating to individuals under the age of 21.

If you are a parent or guardian and believe that a minor has registered on jiliph9 or has accessed the Platform, please contact our support team immediately at support@jiliph9.net. We will investigate and take prompt action, including account closure and deletion of any personal data belonging to the minor, consistent with our legal obligations.

jiliph9 primarily stores and processes player data within facilities that serve the Philippine market. However, certain service providers engaged by jiliph9 — including game content providers, fraud detection services, and cloud infrastructure providers — may process data on servers located outside the Philippines.

Where personal data is transferred to a third country or international organization, jiliph9 ensures that appropriate safeguards are in place to protect the data to a standard equivalent to that required under Philippine data protection law. These safeguards may include:

• Contractual clauses in service agreements that require the recipient to maintain equivalent data protection standards.
• Transfers only to jurisdictions recognized as providing adequate levels of data protection.
• Binding corporate rules or equivalent mechanisms where data is transferred within a corporate group.

By using the jiliph9 Platform, you acknowledge that your personal data may be transferred and processed outside the Philippines as described in this section, subject to the safeguards described above.

The jiliph9 Platform integrates third-party services to deliver its full range of features, including game content from providers such as JILI Games, payment processing infrastructure, and identity verification systems. While jiliph9 carefully selects its service providers and requires them to maintain appropriate data protection standards, each third-party service provider operates under its own privacy policy with respect to the data it independently controls.

jiliph9 is not responsible for the privacy practices of third-party service providers beyond the contractual obligations they owe to jiliph9 as described in Section 5 of this Policy. Players who have concerns about how a specific third-party provider processes their data are encouraged to review that provider's privacy policy directly.

jiliph9 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, regulatory requirements, or the services we offer. The revised Privacy Policy will be published on this page with an updated "Last Updated" date at the top of the document.

For material changes that significantly affect how we collect or use your personal data, jiliph9 will provide advance notice through one or more of the following channels: a prominent notice on the jiliph9.net Platform, a notification in your registered email inbox, or an in-Platform message when you next log in. Your continued use of the Platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how jiliph9 protects your personal data. If you have questions about any changes, please contact our Data Protection Officer as described in Section 14 below.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jiliph9 processes your personal data, please contact our Data Protection Officer using the details below. We are committed to addressing your concerns promptly and transparently.

If you are not satisfied with our response, or if you believe that jiliph9 has not handled your personal data in accordance with applicable Philippine data protection law, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. Information about the NPC and how to file a complaint is available through official Philippine government channels.

For account-specific support requests that are not related to data privacy (such as deposit issues, game queries, or bonus questions), please reach out to our general customer support team via the same email address, and your inquiry will be directed to the appropriate team.